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SERVICE

Opening hours
Shopping 11:00 〜 21:00
Restaurants & Cafes 11:00 〜 22:30
Amusement 11:00 〜 23:00

* Excl. some stores. * Irregular holidays. Notifications are posted on the home page in a timely fashion.

General Information (1F)

The HEP FIVE Information staff provide information to customers who request it.

TEL.+81-6-6313-0501(11:00〜21:00)

Contents: Various inquiries / Requests for various pamphlets / Stroller rentals / Looking for lost children or other lost persons / Lost and found

Lost and found inquiries (Disaster Prevention Center)

If you have lost something in HEP FIVE, or you have found something left behind or a suspicious item in HEP FIVE, please contact the HEP FIVE Disaster Prevention Center on +81-6-6366-3640.

Powder space

There is a powder area in the women’s restroom on the 3rd floor.

Nursing room

On each of the 2nd, 4th, and 6th floors there is a restroom equipped with facilities for those with children, and there is a nursing room on the 4th floor.

ATM

There is a Seven Bank ATM beside Pia Station on the B1 floor.

Foreign language telephone interpreting service

A telephone interpreting service is available so that you can enjoy shopping with peace of mind. It is an interpreting service in which the customer, staff, and a call-center interpreter talk via a telephone. It is available in English, Chinese, and Korean. Be sure to ask our staff about it.

International currency exchange machine

There is a foreign exchange machine on the 7th floor.

Accepted cards and payment methods

Credit cards

We accept: UnionPay Card / JCB / Visa / UC Card / MUFG Nicos (incl. old UFJ, old Nippon Shinpan, old DC) / MasterCard / APLUS / American Express / Diners Club / Rakuten Card (incl. old Kokunai Shinpan KC Card) (excl. some stores)

We accept: UnionPay Card / JCB / Visa / UC Card / MUFG Nicos (incl. old UFJ, old Nippon Shinpan, old DC) / MasterCard / APLUS / American Express / Diners Club / Rakuten Card (incl. old Kokunai Shinpan KC Card) (excl. some stores)

Barcode payment

We accept: ALIPAY / WechatPay / PayPay / LINEPay / auPay / d Pay / Rakuten Pay / MerPay  (excl. some stores)

We accept: ALIPAY / WechatPay / PayPay / LINEPay / auPay / d Pay / Rakuten Pay / MerPay (excl. some stores)

Electronic money

PiTaPa / iD / QUICPay / Rakuten Edy / ALIPAY / WechatPay / PayPay / LINEPay / auPay / d Pay / Rakuten Pay / MerPay (excl. some stores)

PiTaPa / iD / QUICPay / Rakuten Edy / ALIPAY / WechatPay / PayPay / LINEPay / auPay / d Pay / Rakuten Pay / MerPay (excl. some stores)

Gift coupons

We accept the following gift cards: JCB / VJA (incl. old Visa) / UC Card / MUFG Nicos (incl. old UFJ, old Nippon Shinpan, old DC) / Diners Club (excl. some stores)

Pets

Please keep your pet in a cage while inside the building. An exception is made for assistance dogs (seeing eye dogs, service dogs, hearing dogs).