Opening Hours

*Varies in some cases depending on the business.

General Information

Consult our staff for shopping and restaurant information.

Location	1F
Services	Various inquiries / Requests for various pamphlets / Stroller rentals / Looking for lost children or other lost persons / Lost and found

*See more: Meet the Department Store Staff Who Bring Japan’s Unparalleled Service to Osaka Malls

Wi-Fi

Free Wi-Fi service for overseas tourists: HANKYU HANSHIN WELCOME Wi-Fi

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Telephone Interpretation Service

A telephone interpreting service is available so that you can enjoy shopping with peace of mind. It is an interpreting service in which the customer, staff, and a call-center interpreter talk via a telephone. It is available in eight languages, including English, Chinese, Korean, Thai, Russian, Portuguese, Spanish, and Vietnamese. Be sure to ask our staff about it.

Lost and Found

If you have lost something in HEP FIVE, or you have found something left behind or a suspicious item in HEP FIVE, please contact the HEP FIVE Disaster Prevention Center on +81-6-6366-3640. (Service is available in Japanese only)

Accepted Cards & Payment Methods

*Some payment methods may be unavailable at some shops.

ATMs

Seven Bank	B1

Foreign Currency Exchange

Location	7F

Coin Lockers

There are no coin lockers.

Powder Room

Location	3F

*See more: Unique and High-Tech Japanese Bathrooms in Umeda, Osaka

Nursing Room

Location	4F

*On each of the 2nd, 4th, and 6th floors there is a restroom equipped with facilities for those with children, and there is a nursing room on the 4th floor.

Smoking Areas